Patient Fusion Knowledge Base

Knowledge Base

  1. Accounts and Settings 

    1. Once my Doctor has enrolled me into Patient Fusion, what are the next steps to setting up my account?
    2. How do I link my records and family records in one account?
    3. I do not have access to my email address to reset my password or retrieve my username
    4. How can I view multiple records that I've linked into one account?
    5. How can I reset my account?
  2. Messaging 

    1. How can I send a secure message to my doctor? There is no tab for messages.
    2. How am I notified when a doctor responds to my message?
  3. Patient Portal Features 

    1. Information within my account is incorrect. How can I correct it?
    2. Will patient feedback default to anonymous?
    3. Can I change a star review once I submit my patient feedback review?
    4. What if I don't see my lab results?
    5. What is Online Check-In?
  4. Troubleshooting 

    1. How do I reset my password?
    2. Appointment time shown is one hour later than real appointment
    3. Potential Login Error Messages
    4. Menu bar on left side of screen is not visible
    5. The link within my registration email is returning a 404 error
  5. Ideas and Known Issues 

    1. How do I submit ideas for Patient Fusion?
    2. Known Issue: Messages are not listed in chronological order
  6. All articles 

    1. Once my Doctor has enrolled me into Patient Fusion, what are the next steps to setting up my account?
    2. Information within my account is incorrect. How can I correct it?
    3. How can I send a secure message to my doctor? There is no tab for messages.
    4. How do I submit ideas for Patient Fusion?
    5. How do I link my records and family records in one account?
    95 articles 

Feedback and Knowledge Base