Knowledge Base

  1. Accounts and Settings 

    1. Why do I need to reset my Patient Fusion password?
    2. How do I create a unique email address for logging into Patient Fusion?
    3. Once my Doctor has enrolled me into Patient Fusion, what are the next steps to setting up my account?
    4. How do I link my records and family records in one account?
    5. I do not have access to my email address to reset my password or retrieve my username
  2. Messaging 

    1. How can I send a secure message to my doctor?
    2. How am I notified when a doctor responds to my message?
  3. Patient Portal Features 

    1. How do I link my health information from Patient Fusion to other applications?
    2. Information within my account is incorrect. How can I correct it?
    3. What if I don't see my lab results?
    4. How does a patient and/or patient-authorized representative view, download and transmit patient health data from Patient Fusion?
    5. What is Online Check-In?
  4. Troubleshooting 

    1. How do I reset my password?
    2. Appointment time shown is one hour later than real appointment
    3. Potential Login Error Messages
    4. Menu bar on left side of screen is not visible
    5. The link within my registration email is returning a 404 error
  5. Ideas and Known Issues 

    1. Known Issue: Messages are not listed in chronological order
  6. All articles 

    1. How can I send a secure message to my doctor?
    2. Why do I need to reset my Patient Fusion password?
    3. How do I link my health information from Patient Fusion to other applications?
    4. How do I reset my password?
    5. Information within my account is incorrect. How can I correct it?

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