Why do I need to reset my Patient Fusion password?

As part of our commitment to continuous improvement and to enable additional future functionality, Patient Fusion is transitioning to a new authentication (login) system. Upgrades made to the Patient Fusion authentication system will allow patients who have created a Patient Fusion account and linked it to their patient record in the EHR to use their Patient Fusion login credentials to authenticate to any third-party application that has registered with Practice Fusion and connected to our public APIs.

As part of this process, beginning on August 27, 2019, all Patient Fusion users will be prompted to reset their password when they log into the Patient Fusion website.

Follow the steps below to successfully reset your password and upgrade your account:

1. Navigate to the Patient Fusion login page, enter your Patient Fusion credentials and click Log In. You will see a message, displayed in Graphic 1, telling you that a password reset email has been sent to the email address linked to your Patient Fusion account. (Note: If you see a different message, please jump to the Additional Information section below for more details).

Graphic 1: Patient Fusion login screen notification

  

2. Locate the email from Patient Fusion in your email inbox and click the orange “Reset Password” button. (See Graphic 2, below.)

Graphic 2: Patient Fusion password reset email

 

3. You will be asked to create and confirm a new password as displayed in Graphic 3.

The new password must contain:

a.  At least 8 characters in length

b.  At least 1 lower case letter

c.  At least 1 upper case letter

d.  At least 1 number

Graphic 3: Change Patient Fusion password modal

 

4. Once you have created your new password, you will be redirected back to the login screen from Graphic 1. Enter your existing username (or email address) and the new password to log in.

Additional Information

Why is Patient Fusion upgrading the login process?

In accordance with requirements applicable to ONC-Certified EHR Technology (CEHRT), Practice Fusion has developed a set of public "Application Access" APIs to facilitate authorized access to patient clinical information. Application developers who want to create interoperability between their application and the Practice Fusion EHR may do so by registering with Practice Fusion as a partner and subsequently utilizing the public APIs.

Upgrades made to the Patient Fusion authentication system will allow patients who have created a Patient Fusion account and linked it to their patient record in the EHR to use their Patient Fusion login credentials to authenticate to any third-party application that has registered with Practice Fusion and connected to our public APIs.

I logged into my account and see a message that says, “Please ask your healthcare provider to create a new Patient Fusion account for you” - What should I do now?

If you see the message displayed in Graphic 4, the email address associated with your account is currently in use with at least one other Patient Fusion account. As part of the upgrade to the authentication system and to provide the highest level of security, Patient Fusion now requires that each individual account be linked to unique email address.

To view your medical records in Patient Fusion, a member of your healthcare provider’s office will need to revoke your existing access and re-issue a new invitation from your digital patient record. Upon receiving the new Patient Fusion invite email, Sign Up for a new Patient Fusion account using a different email address. Please be aware that past messages and intake forms will not migrate to the new account but your provider will still have a record of this information.

Graphic 4: Patient Fusion login screen notification

 

 
I logged into my account and received a message that said, “Incorrect email or password” - what should I do now?
If you see this message, you have not entered your credentials correctly or have not yet created a Patient Fusion account. Please re-enter your credentials correctly if you know you previously created an account or contact your provider to receive an invite to Patient Fusion if you have not previously created an account.

Accounts and Settings

  1. Why do I need to reset my Patient Fusion password?
  2. How do I create a unique email address for logging into Patient Fusion?
  3. Once my Doctor has enrolled me into Patient Fusion, what are the next steps to setting up my account?
  4. How do I link my records and family records in one account?
  5. I do not have access to my email address to reset my password or retrieve my username
  6. How can I view multiple records that I've linked into one account?
  7. How can I reset my account?
  8. How do I edit my contact information?
  9. How do I get a username or password? I never received it
  10. How can I register my account without a PIN?
  11. How do I log out of my patient portal account?
  12. Where does this health information come from and how do I edit it?
  13. How do I set up an account for my child?
  14. I missed my security code when verifying my identity. How do I request a new code?
  15. I do not currently have access to the phone number on file for me. How do I register my account?
  16. I accidentally created a new account instead of linking to an existing account. How can I now link the accounts?
  17. I've moved and have a different phone number. How can I access my records?
  18. How do I deactivate my patient portal account?
  19. Is there a way to set my notification preferences from Patient Fusion?
  20. How do I sign up for a Patient Fusion account?
  21. How do I change my username?
  22. How are my health records in my Health Center kept secure?
  23. How do I opt out of all aspects of Patient Fusion?
  24. Can the same email address be used to grant access to multiple records (i.e. family members)?
  25. What happens if I deleted the registration email?
  26. My password does not meet security requirements
  27. How do I register my Patient Fusion account?
  28. How can I access my records?

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