How do I reset my password?

1. Visit my.patientfusion.com and click Forgot password?

 

2. Enter your username and click Reset Password



3. A password reset email will be sent to the email address associated with your Health Center account. The email will be sent from notifications@email.patientfusion.com. If you're having trouble locating your message, you can try searching your inbox or spam folder for notifications@email.patientfusion.com. Click the Reset password link in your email



4. Select your password reset method. You have the option to either:


  • Answer your security question by inputting your date of birth and security answer. Please check the spelling, spacing, and capitalization when entering your answer. Another important thing to note when submitting these answers is the date of birth format. The format of your birth date will be Year Month Day (YYYYMMDD) without spaces.

  • Request your security code via mobile by inputting your phone number from your doctor's record. A security code will then be delivered to you by Text or Voice (your code will be 5 numeric digits). Next, enter your code in the Security Code field and select CheckNote: It takes approximately 2 minutes to receive your code. If you have not received your code, click 'Request the code again' to receive it by voice or text.


 5. Choose a new password. Note: If you receive a message that your password does not meet security requirements, please see additional information here. 

6. You will be returned to the login page. Enter your username and new password to login to your Health Center account.

If you are unable to remember your security question or if you cannot receive a security code to your phone, please have your doctor reset your account by contacting your doctor's office. This will not require you to answer a security question. Once reset, you'll receive a new registration email to create your account. Please note you'll need to choose a unique username, which will need to be different than the one you used before to login. When your doctor resets your Patient Fusion account in your chart no information is altered or lost.

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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