Appointment time shown is one hour later than real appointment

The Appointment time within your Health Center account could be off due to the time setting on the computer. For instance, times can be an hour off based on the setting to Automatically adjust to daylight savings time. While your computer clock can reflect the correct time- this setting can directly alter the time within your Health Center Account.

Your computer's time, date, time zone, and daylight savings settings will need to be identical to your doctor's. Your doctor will need to confirm if Daylight savings time is observed within their electronic charting account.

You can adjust this setting on your computer by clicking the time and date in the lower right corner and selecting Change date and time settings.



A new window will appear- then click the Change time zone... button.



The next window that appears will have a setting to to Automatically adjust to daylight savings time- this setting will directly affect the time within your Health Center Account.

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

Feedback and Knowledge Base