To have your account reset, you'll need to contact your doctor and request this. Once your doctor has reset your account, you'll receive a new registration email, titled
"Your Health Records", with a new registration link set up your account. You'll also need to
request the new PIN from your doctor to verify your
identity when signing up. You can then complete the registration process again.
Please note that you will need to choose a username other than your previous username (sometimes
this is your email, so you'll need to come up with a new username).