I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message

The "You are no longer signed into messaging. Refresh the page to try and reconnect now" error message was created to help mitigate the cases of patient messages not being sent due to a poor internet connection. To determine whether the connection is good, a call is made to our server. If the call does not reach the server, then the error message is displayed. 

This message can sometimes show even when you have a good internet connection, if you navigate to the Messages section and quickly click the New Message button, before the call comes back from the server. 

I can understand that this message, if displayed when you have a good internet connection, can be misleading. If you close the message window and open it again, this message will go away (or wait a moment). We're working on better ways to determine a good connection to our servers. 

Important note: At this time, secure messaging does not function using IE9. We recommend that patients use Chrome or Firefox as their web browser.

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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