What is Online Check-In?

Using our Online Check-In service, you can now save time by completing your intake form prior to arriving at your doctor’s office. Note: This service is only available if your doctor’s office has chosen to enable Online Check-In

You’ll receive the link to fill out your Online Check-In form. This link will be included in either your Appointment Reminder or Appointment Confirmation email. Within your email, click Check In to fill out your form.

Completing your Online Check-In Form
Clicking “Start your Check-In” will direct you to the Patient Portal login page. From here, you have two options:
  1. If you already have a Patient Portal account, log in to your account with your login credentials (For assistance, see How can I get my Username & Password?)
  2. If you don’t have a Patient Portal account, click “Create Account”
For more information on creating an account, see How do I create a Patient Portal account?

Filling out your Form

Once you’ve logged in or created your account, you may begin filling out your form.

Complete each question and click Continue. If at any point you’d like to review your answers, skip to a different question or save your form for later, click See all questions. For more information, see How do I enter insurance when completing Online Check-In?

You may then click Edit answer to complete a different question or select Save and submit later to save your form without submitting.

Tip: If you’re unable to find your search result when typing your answer, click ‘Enter’ on your keyboard or mobile device. Clicking ‘Enter’ will add your free text entry as your answer for that question.

Saving your Form for Later

If you’d like to complete your form at a later time, click See all questions then select Save and submit later (see the image above). To access your form again later, log in to your Patient Portal account (my.patientfusion.com) and click the Appointments section. The link to complete your form will be listed below your appointment time.

Submitting your Form

You must click Submit to send your form to your doctor’s office.


What does “Ask your doctor to provide access to your health records” mean?

“Ask your doctor to provide access to your health records” means that your records aren’t yet associated with your Patient Portal account.

Health record access can be provided by your doctor's office. If you don't have online access to your health records yet, please contact your doctor’s office to get you started.

Please see this topic for more information: How can I access my records?

What happens if I fill out my Online Check-In form, then cancel my appointment?

If you cancel your appointment, your doctor will not be prompted to process your Online Check-In form. 

What if my answer isn’t in the drop-down menu or search?

If you’re unable to find your search result when typing your answer, click ‘Enter’ on your keyboard or mobile device. Clicking ‘Enter’ will add your free text entry as your answer for that question.

What if the page times out when I am filling out the questions? Can I go back?
You can log back into you Health Center account using your username and password at my.patientfusion.com. Once logged in, select 
Appointments from the left-hand navigation bar to view your upcoming appointments. To complete your intake form, select Complete check-in.

Can I change my information after I’ve submitted my Online Check-In Form?

Once you’ve submitted your Online Check-In Form, you cannot update your answers. However, you can review your answers by logging into your Patient Portal account, navigating to the Appointments section and selecting Review Intake.

Patient Portal Features

  1. How do I link my health information from Patient Fusion to other applications?
  2. Information within my account is incorrect. How can I correct it?
  3. What if I don't see my lab results?
  4. How does a patient and/or patient-authorized representative view, download and transmit patient health data from Patient Fusion?
  5. What is Online Check-In?
  6. What doctors are on Patient Fusion and how do I find a doctor?
  7. What is Practice Fusion?
  8. How do I view my lab results?
  9. What is available in my Patient Fusion account?
  10. How do I select or change my security question?
  11. What email notifications will I receive regarding updates in my account?
  12. Do I need a patient portal account in order to receive appointment reminders?
  13. How do I use the patient portal?
  14. Is there an iPhone app for Patient Fusion?
  15. Why am I unable to view information in my Health Center account?
  16. How can I get a list of my current medications?
  17. How to view my activity? What is the activity log?
  18. How can I send information to my other doctors from my Health Center account?
  19. Does Patient Fusion cost anything?
  20. Where can I change the Pharmacy assigned to my account?
  21. How do I learn more about the information listed in my account?
  22. What do I do if the doctor doesn't have any available appointments?
  23. Can I review my x-ray and imaging reports?
  24. How do I know if my appointment request was approved or denied?
  25. What do specialties indicate in a doctor search?
  26. How do I book an appointment for my child or someone under 18?
  27. How do I book an appointment?
  28. How I do enter an insurance when completing Online Check-In?
  29. How do I remove a doctor from the 'Provider' list in my Health Center account?
  30. Can I request a prescription or medication refill through my Health Center account?
  31. How do I view my vitals?
  32. How do I opt out of SMS messaging?
  33. About Patient Fusion
  34. How do I cancel my appointment?
  35. How do I reschedule my appointment?

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