Invalid PIN or Security Code Error Message

When registering your patient portal account, you may have both a PIN and a security code. However, the PIN and security code are different and will be used at different points in the registration process. If you are receiving an error when registering your account that your PIN or Security Code is invalid, please ensure that you are entering the code into the correct field.

Registration process
When your doctor's office grants you access, a registration email will be sent to the email address on file with your doctor's office. Within the message, click Access your records.

2. After clicking the Access your records button you will be taken to the account registration page below, where you may select to verify your identity either with the PIN or you can request a security code via phone.

3. Depending on the identification method you choose, you will have to do one of two things:

One option for verifying your identity is to enter your date of birth (MM/DD/YYYY) and the PIN your doctor's office provided you.
(Note: The PIN will typically be provided by your doctor's office via a printed piece of paper (or verbally via phone). Please ensure that you are correctly entering the most recent PIN. If your doctor resent your patient portal invitation at any time, they will also need to provide you with a new, current PIN. )

Alternatively, you may input the phone number on file with your doctor and your date of birth (MM/DD/YYYY).

After inputting your phone number, a security code will be sent to your phone.

If you are receiving an error that your security code is invalid, please ensure that you are entering the 5 digit security code sent by text. The number listed as the sender is a 6 digit number and will not be accepted as the security code.

Alternatively, you may be receiving an error message if you've generated multiple security codes. If that is the case, please ensure you're using the most recent code.


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