Invalid PIN or Security Code Error Message

When registering your patient portal account, you may have both a PIN and a security code. However, the PIN and security code are different and will be used at different points in the registration process. If you are receiving an error when registering your account that your PIN or Security Code is invalid, please ensure that you are entering the code into the correct field.

Registration process
When your doctor's office grants you access, a registration email will be sent to the email address on file with your doctor's office. Within the message, click Access your records.


2. After clicking the Access your records button you will be taken to the account registration page below, where you may select to verify your identity either with the PIN or you can request a security code via phone.

3. Depending on the identification method you choose, you will have to do one of two things:

One option for verifying your identity is to enter your date of birth (MM/DD/YYYY) and the PIN your doctor's office provided you.
(Note: The PIN will typically be provided by your doctor's office via a printed piece of paper (or verbally via phone). Please ensure that you are correctly entering the most recent PIN. If your doctor resent your patient portal invitation at any time, they will also need to provide you with a new, current PIN. )


Alternatively, you may input the phone number on file with your doctor and your date of birth (MM/DD/YYYY).


After inputting your phone number, a security code will be sent to your phone.


If you are receiving an error that your security code is invalid, please ensure that you are entering the 5 digit security code sent by text. The number listed as the sender is a 6 digit number and will not be accepted as the security code.

Alternatively, you may be receiving an error message if you've generated multiple security codes. If that is the case, please ensure you're using the most recent code.

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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