Why am I receiving the error "Phone number does not match records" when registering my account?

If you're receiving the above error when verifying you identity during the registration process, this indicates that the phone number you've entered doesn't match the phone number in your doctor's records. We first recommend trying an alternate number (ie: home number if you've been entering a cell number).

Additionally, please check that your doctor's office has the correct phone number on file for you  If the phone number is incorrect, they will first need to update it within their system, as we do not have access to patient charts and doctor's records. Once they have change the phone number on file, your doctor will then need to reset your account, which will send you a new registration email with a link to Access your records. You can follow the registration instructions here.

Alternatively, you can also ask that your doctor provide you the PIN number associated with your invitation, as you can set up your account with your Date of Birth and PIN number OR your Date of Birth and Security Code that is sent to your phone. If the doctor's office did not provide you with your PIN initially, you will need to contact them to obtain your PIN.

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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