How do I clear the browser's cache?

How do I clear my browser cache and temporary files? 

A quick way to clear the cache on any browser is to hold CTRL + SHIFT + DELETE (for Mac users: COMMAND + SHIFT + DELETE). You'll then choose to delete the cache or temporary internet files.

For specific instructions, please see below: 

Internet Explorer: 

1. Click on the Gear Icon 
2. Select the Safety Menu 
3. Select Delete Browsing History... 

 

4. Check the Temporary Internet Files box 
5. Click Delete. 
6. After completing these steps, you will need to close and re-open Internet Explorer 

Firefox: 

1. Click the three horizontal bars in the upper-right corner 
2. Choose Options 

 

3. Select the Privacy tab 
4. Click "clear your recent history" 

 

5. Make sure the Cache box is checked 
6. Click the Clear Now button. 
7. After completing these steps, you will need to close and re-open Firefox

 

Google Chrome: 

1. Select the Menu button in the upper-right corner. 
2. Select Settings 

 

3. Click the Show advanced settings 

 

4. Click Clear browsing data 

 

5. Choose the period of time you wish to delete cached information using the Obliterate the following items from drop down menu. After that, check the boxes for the types of information you wish to delete. 
6. Make sure 'Empty the Cache' is checked 
7. Make sure 'The beginning of time' is selected 
8. Click Clear Browsing Data 
9. After completing these steps, you will need to close and re-open Google Chrome

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

Feedback and Knowledge Base