If your doctor's office has enabled patient messaging on their side, you will have a Messages section available in your Patient Fusion account.
Note: If the Messages section is not present, this means the doctor's office will need to first enable patient messaging on their end. Please reach out to your doctor's office directly to request this.
Please be aware: Messages are only for non-urgent issues. Call your doctor's office if you need an immediate response. Dial 911 for life-threatening situations.
Within the Messages section of your account, you can create or respond to a message. Your mailbox will also display a chronological record of all correspondence with your doctor's office along the left-hand side.
After selecting New Message, select a recipient from the dropdown list of practice staff. You can then enter your communication in the body of the message and attach a file or hyperlink if desired. If you are attaching a file, the following guidelines will apply:
- Only one file may be attached per message
- The file size must be 25 MB or less
- The file format must be xml, txt, gif, jpg, jpeg, png, pdf, m4a, wav, mp3, wma, aiff, mp4, or mov in order to send successfully
Hyperlinks can be any website URL that you wish to send.
After your message has been sent, it will be sent directly to the recipient you selected.
What if I encounter technical issues when sending a message?
This may be due to the device or internet browser version you are using. Please see our System Requirements to ensure you are using supported devices and browsers.
How will I be notified that I’ve received a message?
You will be notified via email that you’ve received a new message from your doctor's office. Your email will notify you that you can view your message by logging into your Patient Fusion account. For more information, see How am I notified when a doctor responds to my message?