How can I locate a missing registration email?

If you did not receive the initial registration email, check your spam or junk email folders. If you still can’t locate this email, check with your doctor’s office to confirm that they have your correct email address on file.

This email will be from healthrecords@patientfusion.com. If you cannot locate this email and you have confirmed that your doctor's office have your correct email address on file, please add this email address to your Safe Senders list. (Instructions below)

You will then need to request to have your doctor reset your account in order to generate a new welcome email to register your Health Center account.

Unfortunately, we are unable to generate a new welcome email on behalf of your doctor, as sensitive health information is contained within Health Center accounts.

Instructions on how to add healthrecords@patientfusion.com to your safe senders list: 
Gmail
1. Select Contacts from the Gmail drop down
2. Select the add contacts icon (silhouette of a person with the + sign)
2. Add healthrecords@patientfusion.com to contacts list

*Please note that a recent setting upgrade in Gmail may filter your emails into multiple folders (ie: the "Promotions" tab). Please make sure to check all of these folders for this email.


AOL Mail

1. Click Contacts in the right toolbar
2. Click Add Contact
3. Enter healthrecords@patientfusion.com
4. Click Add Contact button in the popup to finish

Comcast
1. Click Preferences from the menu
2. Click Restrict Incoming Email
3. Click Yes to Enable Email Controls
4. Click Allow email from addresses listed below
5. Enter healthrecords@patientfusion.com
6. Click Add
7. Click Update to finish

Earthlink mail
1. Click Address Book
2. Click Add Contact
4. Save healthrecords@patientfusion.com as a contact
5. Click save

NetZero
1. Click the Address Book tab on the top menu bar
2. Click Contacts
3. Click Add Contact
4. Enter healthrecords@patientfusion.com
5. Click Save to finish

Yahoo! Mail
1. Click into the Contacts section
2. Click the New Contact button
3. Add healthrecords@patientfusion.com to the email field
4. Click Save to finish

Windows Live Hotmail
1. Open an email from the sender that you want to whitelist
2. Click Add to contacts next to healthrecords@patientfusion.com to finish

Microsoft Outlook
1. Click the Home tab
2. Click Junk
3. Click Junk E-mail Options
4. Click Safe Senders
5. Click Add
6. Enter healthrecords@patientfusion.com
7. Click OK to finish

Mac Mail
1. Click Address Book
2. Click File
3. Click New Card
4. Enter healthrecords@patientfusion.com
5. Click Edit to finish

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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