How can I locate a missing registration email?

If you did not receive the initial registration email, check your spam or junk email folders. If you still can’t locate this email, check with your doctor’s office to confirm that they have your correct email address on file.

This email will be from If you cannot locate this email and you have confirmed that your doctor's office have your correct email address on file, please add this email address to your Safe Senders list. (Instructions below)

You will then need to request to have your doctor reset your account in order to generate a new welcome email to register your Health Center account.

Unfortunately, we are unable to generate a new welcome email on behalf of your doctor, as sensitive health information is contained within Health Center accounts.

Instructions on how to add to your safe senders list: 
1. Select Contacts from the Gmail drop down
2. Select the add contacts icon (silhouette of a person with the + sign)
2. Add to contacts list

*Please note that a recent setting upgrade in Gmail may filter your emails into multiple folders (ie: the "Promotions" tab). Please make sure to check all of these folders for this email.

AOL Mail

1. Click Contacts in the right toolbar
2. Click Add Contact
3. Enter
4. Click Add Contact button in the popup to finish

1. Click Preferences from the menu
2. Click Restrict Incoming Email
3. Click Yes to Enable Email Controls
4. Click Allow email from addresses listed below
5. Enter
6. Click Add
7. Click Update to finish

Earthlink mail
1. Click Address Book
2. Click Add Contact
4. Save as a contact
5. Click save

1. Click the Address Book tab on the top menu bar
2. Click Contacts
3. Click Add Contact
4. Enter
5. Click Save to finish

Yahoo! Mail
1. Click into the Contacts section
2. Click the New Contact button
3. Add to the email field
4. Click Save to finish

Windows Live Hotmail
1. Open an email from the sender that you want to whitelist
2. Click Add to contacts next to to finish

Microsoft Outlook
1. Click the Home tab
2. Click Junk
3. Click Junk E-mail Options
4. Click Safe Senders
5. Click Add
6. Enter
7. Click OK to finish

Mac Mail
1. Click Address Book
2. Click File
3. Click New Card
4. Enter
5. Click Edit to finish


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