Why am I receiving an error that my date of birth (DOB) is incorrect?

If you are receiving an error during the registration process indicating that your date of birth in incorrect, this could be due to multiple issues:

1. Please make sure you are entering your DOB in the required format. If you're creating your patient portal account, your DOB will need to be entered in MM/DD/YYYY format. However, if you're resetting your password, your DOB will need to be entered in YYYYMMDD format.

2. Both the phone number and the DOB need to match what your doctor has in your chart. If you feel there is a discrepancy, please contact your doctor's office. If they have the incorrect DOB on file, they will first need to update this. They will then need to reset your account in order to generate a new welcome email to register your Health Center account. You can follow the registration instructions outlined here.

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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