1. Please make sure you are entering your DOB in the required format. If you're creating your patient portal account, your DOB will need to be entered in MM/DD/YYYY format. However, if you're resetting your password, your DOB will need to be entered in YYYYMMDD format.
2. Both the phone number and the DOB need to match what your doctor has in your chart. If you feel there is a discrepancy, please contact your doctor's office. If they have the incorrect DOB on file, they will first need to update this. They will then need to reset your account in order to generate a new welcome email to register your Health Center account. You can follow the registration instructions outlined here.