I accidentally created a new account instead of linking to an existing account. How can I now link the accounts?

If you already had a Patient Fusion patient portal account, and were granted access to a second account, you should have the ability to link the two using the workflow outlined here.

However, if when registering, you chose to create a new account, you should still have the ability to view any health information that doctor has documented for you in your account. 
All information contained within Health Center accounts must be documented and intentionally shared by your doctor's office. Please contact your doctor directly if you're noticing a discrepancy in the information contained in your account. 

If you accidentally created a new account but now would like to link it to your older account, your provider can un-enroll your newest account. They can then send you a new invitation to access your records and you will receive a registration email. When registering your account, select the option to link to an existing account, rather than create a new account.

Accounts and Settings

  1. Once my Doctor has enrolled me into Patient Fusion, what are the next steps to setting up my account?
  2. How do I link my records and family records in one account?
  3. I do not have access to my email address to reset my password or retrieve my username
  4. How can I view multiple records that I've linked into one account?
  5. How can I reset my account?
  6. How do I edit my contact information?
  7. How do I get a username or password? I never received it
  8. How can I register my account without a PIN?
  9. How do I log out of my patient portal account?
  10. Where does this health information come from and how do I edit it?
  11. How do I set up an account for my child?
  12. I missed my security code when verifying my identity. How do I request a new code?
  13. I do not currently have access to the phone number on file for me. How do I register my account?
  14. I accidentally created a new account instead of linking to an existing account. How can I now link the accounts?
  15. I've moved and have a different phone number. How can I access my records?
  16. How do I deactivate my patient portal account?
  17. Is there a way to set my notification preferences from Patient Fusion?
  18. How do I sign up for a Patient Fusion account?
  19. How do I change my username?
  20. How are my health records in my Health Center kept secure?
  21. How do I opt out of all aspects of Patient Fusion?
  22. Can the same email address be used to grant access to multiple records (i.e. family members)?
  23. What happens if I deleted the registration email?
  24. My password does not meet security requirements
  25. How do I register my Patient Fusion account?
  26. How can I access my records?

Feedback and Knowledge Base