What if I didn't receive my appointment reminder?

While we do not have records that can provide a confirmation on this email being properly sent, we can provide some troubleshooting steps to uncover why you did not receive this appointment reminder.

It is important to check your Spam, Junk, and Promotions (Gmail) folders for the appointment reminder. This email will come from the email address: appointments@email.patientfusion.com

The appointment reminder email is connected directly to a setting within the doctor's Practice Fusion account, so the feature to send appointment reminders may have been disabled. You will want to confirm with your doctor that this feature is active within their Practice Fusion account.

Appointment reminders are sent to the email address on file for you with your doctor, you will to want to ensure that your doctor has the correct email address on file for you.

Finally, you may not have received this appointment reminder if the appointment was scheduled within 24 hours of the appointment. These emails are sent out one week and one day before the scheduled appointment.

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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