Can the same email address be used to grant access to multiple records (i.e. family members)?

The same email address can be used to grant access to multiple Health Center accounts. The doctor will need to enroll each person in a Health Center account, which will generate separate registration emails that will be used to set up each account.

Please note that depending on your email service, duplicate emails may appear grouped together in your inbox.

In the example from Gmail below, you'll notice that messages sent from the same email address with the same subject will appear as a single message.

Within the message, you would then want to click the second Patient Fusion box to view the second message.


Please note, upon creating your account, the username will default to your email address. If the first person enrolled using that email address used it as their username, all subsequent accounts will have need to use different usernames.

Alternatively, during your registration, you can now link any new records that a provider has given you access to with an already existing account. Moving forward, this will allow you to store your own records from multiple providers and, if you are authorized, your family’s (or dependent’s) records in a single account. Any records you are authorized to access can then be managed in one spot. If you are interested in registering accounts for members of a single family, please see our topic here.

Accounts and Settings

  1. Why do I need to reset my Patient Fusion password?
  2. How do I create a unique email address for logging into Patient Fusion?
  3. Once my Doctor has enrolled me into Patient Fusion, what are the next steps to setting up my account?
  4. How do I link my records and family records in one account?
  5. I do not have access to my email address to reset my password or retrieve my username
  6. How can I view multiple records that I've linked into one account?
  7. How can I reset my account?
  8. How do I edit my contact information?
  9. How do I get a username or password? I never received it
  10. How can I register my account without a PIN?
  11. How do I log out of my patient portal account?
  12. Where does this health information come from and how do I edit it?
  13. How do I set up an account for my child?
  14. I missed my security code when verifying my identity. How do I request a new code?
  15. I do not currently have access to the phone number on file for me. How do I register my account?
  16. I accidentally created a new account instead of linking to an existing account. How can I now link the accounts?
  17. I've moved and have a different phone number. How can I access my records?
  18. How do I deactivate my patient portal account?
  19. Is there a way to set my notification preferences from Patient Fusion?
  20. How do I sign up for a Patient Fusion account?
  21. How do I change my username?
  22. How are my health records in my Health Center kept secure?
  23. How do I opt out of all aspects of Patient Fusion?
  24. Can the same email address be used to grant access to multiple records (i.e. family members)?
  25. What happens if I deleted the registration email?
  26. My password does not meet security requirements
  27. How do I register my Patient Fusion account?
  28. How can I access my records?

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