I'm having trouble logging in

As soon as your doctor enrolls you in Patient Fusion, you should receive a registration email containing a link that you'll need to create your account. If you did not receive an email, check your spam or junk email folders. 

1. If you've already created an account, you may need to reset your password

To reset your password, go to www.patientfusion.com and click “Forgot Password?” to reset your password. You will be prompted to enter your username. You will then receive an email with instructions on how to reset your password at the email address your doctor used to create your Patient Fusion account.

Click the Reset password link within the email. You'll then be prompted to either answer the security question you entered when creating your account or request a security code to your mobile phone.



If you choose to request a security code via mobile phone, you will then need to input your phone number from your doctor's record. A security code will then be delivered to you by Text or Voice (your code will be 5 numeric digits).  Upon receiving your code, enter it in the Security Code field and select CheckNote: It takes approximately 2 minutes to receive your code.



2. If you've forgotten your username, you may try retrieving your username.

The default username is the email address your doctor used to grant you access to your health records. However, you may have updated it during the registration process. If you do not know your username or the correct email address, you may try retrieving your username.

3. If the PIN your doctor provided you is not working, you may instead use your phone number to verify your account
.
The PIN should be provided to you by your doctor; however, if you do not have a PIN you may verify your account with your phone number

Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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