About Patient Fusion

Knowledge Base:
  • We are happy to provide technical troubleshooting suggestions and general guidance. Please note, if account settings need to be adjusted, you will ultimately need to contact your doctor’s office. This additional step is necessary, as sensitive patient information is contained within Health Center accounts-- therefore not allowing us to make administrative changes to your account.
  • We recommend directing medical questions or concerns to your doctor or doctor's office, as this Knowledge Base is only available for technical support or assistance with the Patient Fusion Health Center.
Your Account Setup:
  • To view your medical records in your Health Center, your doctor must use Practice Fusion as their electronic health record (EHR) system and must grant you access to your records. Currently, we do not allow patients to register for the Health Center without being granted access from their doctor

  • Anyone can search for a doctor or request an appointment with a Practice Fusion doctor on www.patientfusion.com.
Account Information:
Appointments (past and future)
Lab results (that have been shared to your account)
Resources for managing your health
  • Lab results can be shared with your account by your doctor. Due to the possible sensitive nature of the lab results, these results will need to be individually chosen and marked as shared by your doctor. Learn more here.

Patient Portal Features

  1. How do I link my health information from Patient Fusion to other applications?
  2. Information within my account is incorrect. How can I correct it?
  3. What if I don't see my lab results?
  4. How does a patient and/or patient-authorized representative view, download and transmit patient health data from Patient Fusion?
  5. What is Online Check-In?
  6. What doctors are on Patient Fusion and how do I find a doctor?
  7. What is Practice Fusion?
  8. How do I view my lab results?
  9. What is available in my Patient Fusion account?
  10. How do I select or change my security question?
  11. What email notifications will I receive regarding updates in my account?
  12. Do I need a patient portal account in order to receive appointment reminders?
  13. How do I use the patient portal?
  14. Is there an iPhone app for Patient Fusion?
  15. Why am I unable to view information in my Health Center account?
  16. How can I get a list of my current medications?
  17. How to view my activity? What is the activity log?
  18. How can I send information to my other doctors from my Health Center account?
  19. Does Patient Fusion cost anything?
  20. Where can I change the Pharmacy assigned to my account?
  21. How do I learn more about the information listed in my account?
  22. What do I do if the doctor doesn't have any available appointments?
  23. Can I review my x-ray and imaging reports?
  24. How do I know if my appointment request was approved or denied?
  25. What do specialties indicate in a doctor search?
  26. How do I book an appointment for my child or someone under 18?
  27. How do I book an appointment?
  28. How I do enter an insurance when completing Online Check-In?
  29. How do I remove a doctor from the 'Provider' list in my Health Center account?
  30. Can I request a prescription or medication refill through my Health Center account?
  31. How do I view my vitals?
  32. How do I opt out of SMS messaging?
  33. About Patient Fusion
  34. How do I cancel my appointment?
  35. How do I reschedule my appointment?

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