How do I get assistance with my Patient Fusion account?

If you have any questions about your Patient Fusion account, be sure to check out all the articles here at help.patientfusion.com. We have created many resources to assist you with most questions you may encounter.


For additional assistance, please review our general troubleshooting steps.


Alternatively, please contact your doctor's office directly as they have several resources to assist you. If you have access to a Patient Fusion account, you also have the option of obtaining contact information for your doctor’s office from directly within your patient portal account.


To locate your doctor's office information, please follow these instructions:


1. Log in your account at my.patientfusion.com


2. Select Providers from the left-hand navigation bar.




3. At the top of this page you will see your doctor's office contact information, including address and office phone number.


Troubleshooting

  1. How do I reset my password?
  2. Appointment time shown is one hour later than real appointment
  3. Potential Login Error Messages
  4. Menu bar on left side of screen is not visible
  5. The link within my registration email is returning a 404 error
  6. I receive the error "you are no longer signed into messaging, refresh and try to reconnect now" when trying to send a message
  7. Invalid PIN or Security Code Error Message
  8. Why am I receiving the error "Phone number does not match records" when registering my account?
  9. What are the System Requirements for Patient Fusion?
  10. How do I clear the browser's cache?
  11. How can I locate a missing registration email?
  12. Why am I receiving an error that my date of birth (DOB) is incorrect?
  13. How can I resolve the error "Username has already been taken?"
  14. What does the error message "The reset token you have provided is not valid" mean?
  15. I need help with Patient Fusion, I don’t understand how it works.
  16. Why am I receiving the error "Internet Explorer cannot display this page" when registering my account?
  17. Why am I not able to reach my doctor based on the phone number I received from Patient Fusion?
  18. What if I didn't receive my appointment reminder?
  19. What does 'Sorry, but the doctor's information you requested could not be found' indicate?
  20. I forgot my username, how do I retrieve it?
  21. Why am I receiving the error "Sorry, it looks like our system is temporarily unavailable"?
  22. What if clicking "Access your records" doesn't redirect to the registration page?
  23. What should I do if my doctor is unable to update my Health Center account?
  24. How do I get assistance with my Patient Fusion account?
  25. I'm having trouble logging in

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